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Terms & Conditions

Last Updated: 10/12/2025

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Welcome to Set Box Jamaica (“we”, “us”, “our”). By purchasing any meal box, using our subscription services, or accessing recipe content on our website, you (“you”, “the customer”) agree to be bound by these Terms & Conditions.

Please read them carefully before placing an order or subscribing.

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1. Overview of Services

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Set Box Jamaica provides:

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  • 1 Day Meal Boxes (non-subscription)

  • 7 Day Weekly Meal Subscription Boxes

  • Monthly Subscription Boxes

  • Individual recipe access for purchased meals

  • Optional add-ons and sides

  • Access to digital recipe pages for meals purchased

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All services are fulfilled through our website and Members Area.

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2. Eligibility

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To use our services, you must:

  • Be 18 years or older

  • Provide accurate personal, delivery, and payment information

  • Create a member account to access recipes

  • Agree to these Terms & Conditions and our Privacy Policy

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We reserve the right to refuse service if misuse is detected.

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3. Prices & Payment

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All prices are listed in GBP and include VAT where applicable.

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Current Pricing:

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  • 1 Day Box: £18.99 + £5.99 delivery

  • 7 Day Box (weekly subscription): £56 + £5.99 delivery

  • Monthly Box Subscription: £224 + £23.95 delivery

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Prices may change at any time.


Subscription payments renew automatically until cancelled.

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Payment is processed securely via Wix and its integrated payment providers.


We do not store or have access to your full card details.

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4. Subscriptions

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By purchasing a subscription, you agree to:

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  • Automatic recurring payments

  • Weekly or monthly billing depending on the plan

  • Meal selection deadlines

  • Delivery fees associated with your plan

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Subscriptions continue until cancelled.

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Cancellation

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  • You may cancel at any time

  • Cancellation takes effect from the next billing cycle

  • Refunds are not issued for the current cycle once billed

  • Cancellations must be made through your Members Account or by contacting us

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See our Refund Policy for full details.

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5. Meal Selection Requirements

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Subscribers must select meals before their delivery cut-off.

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If no selection is made:

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  • We may send a chef-selected menu
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  • Delivery may be rescheduled

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No refunds will be provided for missed selections.

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6. Delivery

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Delivery fees apply to all box orders.

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Delivery dates depend on:

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  • The type of box purchased

  • The customer’s chosen start date

  • The meal selection form submission

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See our Shipping Policy for full details.

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Customer Responsibilities:

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  • Provide correct and complete delivery information

  • Ensure someone is available to receive the delivery

  • Provide safe-place instructions if applicable

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We are not responsible for deliveries delayed or failed due to customer error.

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7. Perishable Goods

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Meal boxes contain fresh ingredients.

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Because of this:

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  • Returns are not accepted

  • Refunds are not issued after preparation or dispatch

  • We are not responsible for ingredients spoiled due to unattended deliveries

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This is standard for perishable food under UK law.

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8. Recipe Access (Digital Content)

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Customers receive recipe access only for the meals they purchase.

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Access is controlled by member roles and unlocks after:

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  • One-off box purchase

  • Subscription purchase & meal selection form completion

  • Add-on purchase

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Recipe content is for personal use only.

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You may not:

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  • Redistribute

  • Share login access

  • Publish

  • Share recipe URLs publicly

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Misuse may result in account suspension.

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9. Refunds & Returns

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Refunds and cancellations are governed by our Refund Policy, including:

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  • No refunds on perishable items once prepared or delivered

  • Subscription cancellations apply to future billing cycles only

  • No refunds for delivery failures caused by customer error

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Please review the full Refund Policy for details.

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10. Allergies & Dietary Requirements

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Customers are responsible for reviewing ingredient lists and notifying us of allergies.

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We cannot guarantee the absence of cross-contamination.

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By purchasing, you acknowledge:

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  • You have disclosed relevant allergies

  • You accept responsibility for consuming the meals provided

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11. Disclaimer

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We make reasonable efforts to provide accurate recipe instructions, portion information, and ingredient lists.

However:

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  • Cooking results may vary

  • Ingredient availability may require substitutions

  • Delays may occur due to external factors (weather, couriers, supply issues)

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We are not liable for:

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  • Incorrect preparation

  • Improper food handling after delivery

  • Any damage resulting from misuse of our products

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12. Limitation of Liability

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To the fullest extent permitted by law, Set Box Jamaica is not liable for:

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  • Losses caused by customer error

  • Indirect or consequential damages

  • Spoilage due to missed deliveries

  • Loss of recipe access due to failure to maintain login credentials

  • Incorrect meal selections

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Our liability is limited to the value of the order in question.

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13. Account Responsibilities

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Customers must:

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  • Keep login details secure

  • Not share account access

  • Notify us immediately of suspicious activity

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We may suspend or terminate accounts that violate these Terms.

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14. Changes to Terms

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We may update these Terms at any time.


Updates will be posted on this page with a revised “Last Updated” date.

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Continued use of our service indicates acceptance of changes.

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15. Contact Information

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For questions or support:

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Set Box Jamaica


Email: setboxjamaica@yahoo.com

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